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Terms of Use

Last updated: October 2026

Acceptance of Terms

By accessing and using the Meta-grove website and services, you accept and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors, users, and others who access or use our services.

Description of Services

Meta-grove provides property advisory and search services for luxury residential rentals in London. Our services include, but are not limited to:

  • Comprehensive property search and identification
  • Lease negotiation and documentation review
  • Relocation coordination and concierge services
  • Short-term luxury lettings arrangement
  • Neighbourhood advisory and consultation

Specific services, scope, and fees are defined through individual service agreements established with each client.

Website Use

You may use this website for lawful purposes only. You agree not to:

  • Use the website in any way that violates applicable law or regulation
  • Engage in unauthorised access to our systems or networks
  • Introduce viruses, malware, or other harmful code
  • Attempt to interfere with the proper functioning of the website
  • Collect or harvest personal information about other users
  • Use automated systems to access the website without our permission
  • Impersonate Meta-grove or falsely state or misrepresent your affiliation with us

Intellectual Property Rights

The content on this website, including text, graphics, logos, images, and software, is the property of Meta-grove and is protected by UK and international copyright laws.

You may view and print pages from this website for your personal, non-commercial use, subject to the restrictions below:

  • You must not modify copies of any materials from this website
  • You must not use any content for commercial purposes without our written permission
  • You must not remove copyright or other proprietary notices

Unauthorised use of this website may give rise to a claim for damages and constitute a criminal offence.

Service Engagement Terms

Service Agreements

Formal engagement of Meta-grove services requires execution of a separate service agreement that specifies scope, fees, and obligations of both parties. These Terms of Use do not constitute a service agreement.

Fees and Payment

Service fees are specified in individual service agreements. Payment terms, schedules, and refund policies vary by service type and are detailed in the applicable agreement.

Client Responsibilities

Clients engaging our services agree to:

  • Provide accurate and complete information required for service delivery
  • Respond to communications and requests for information in a timely manner
  • Comply with landlord requirements for tenancy applications including reference checks
  • Inform us promptly of any changes to requirements or circumstances

Disclaimer of Warranties

This website and the information contained on it are provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties that the website will be uninterrupted, timely, secure, or error-free
  • Warranties regarding the accuracy, reliability, or completeness of information

While we strive to ensure information accuracy, property availability, rental rates, and market conditions change frequently. We do not guarantee that information on this website is current or complete.

Limitation of Liability

To the fullest extent permitted by law, Meta-grove shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Your use of or inability to use this website
  • Any information obtained from this website
  • Unauthorised access to or alteration of your data
  • Statements or conduct of any third party on the website

Our maximum aggregate liability for all claims shall not exceed the fees paid by you for services during the six months preceding the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

Indemnification

You agree to indemnify and hold harmless Meta-grove, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms of Use
  • Your violation of any law or the rights of a third party
  • Your use of the website or services
  • Information you submit or transmit through the website

Third-Party Links

This website may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites.

You acknowledge and agree that Meta-grove shall not be liable for any damage or loss caused by use of or reliance on third-party content, goods, or services.

We strongly advise you to review the terms and privacy policies of any third-party websites you visit.

Property Information Accuracy

Property descriptions, photographs, and details are provided in good faith based on information received from landlords, property managers, and other sources. However:

  • We cannot guarantee absolute accuracy of all property information
  • Properties may be withdrawn from the market without notice
  • Rental rates and availability are subject to change
  • Photographs may not reflect the current state of a property

Clients are encouraged to conduct their own inspections and due diligence before committing to any tenancy.

Termination

We reserve the right to terminate or suspend access to our website immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms of Use.

Upon termination, your right to use the website will cease immediately. All provisions of these terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

Changes to Terms

We reserve the right to modify or replace these Terms of Use at any time at our sole discretion. Material changes will be communicated by updating the "Last updated" date at the top of this page.

Your continued use of the website following the posting of changes constitutes acceptance of those changes. We encourage you to review these terms periodically.

Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

Any disputes arising from or relating to these terms or use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service agreements you enter into with us, constitute the entire agreement between you and Meta-grove regarding use of this website and services.

These terms supersede any prior agreements or understandings, whether written or oral, relating to the subject matter herein.

Waiver

Our failure to enforce any right or provision of these Terms of Use shall not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorised representative of Meta-grove.

Contact Information

If you have questions about these Terms of Use, please contact us:

Meta-grove
17 Grosvenor Street
Mayfair
London W1K 4QH
United Kingdom

Email: [email protected]

Meta-grove

Curating exceptional rental experiences across London's most distinguished addresses.

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